Reference

Your Rights and Our Obligations on ketua123

Everything you do on ketua123 — opening an account, moving funds via DANA, OVO, or GoPay, accessing the lobby — sits within a clear set of terms that we keep visible and accessible.

Account TermsData & PrivacyDANA, OVO, GoPay PolicyCookie UseContact Rights
ketua123 Your Rights and Our Obligations on ketua123
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account Integrity

Security on ketua123 is built into the account layer, not bolted on top. From the moment you register to every wallet transaction you make, we apply verification steps and data-handling practices designed to keep your account accurate and your information controlled. Here is what that looks like in practice across the six areas that matter most to your account.

Data Handling

Your personal information — name, contact details, wallet IDs linked to DANA, OVO, or GoPay — is stored with encryption at rest and in transit.

Cookie Policy

We use session cookies to keep your account active and functional cookies to remember your lobby preferences. Analytics cookies help us see which sections of the platform get the most use.

Account Security

Login requires your registered credentials plus a one-time OTP sent to your verified mobile number. If we detect a login from an unrecognised device or location, we flag it and may require re-verification before granting access.

Data Retention

Transaction records — including every DANA deposit, OVO transfer, and GoPay payment processed through your account — are retained for the period required by applicable financial regulations.

Your Right to Request

You may request a copy of the data we hold on your account at any time. Submit the request through your account inbox or via email with your account ID.

How to Request Changes

To update account details, change your linked wallet between DANA, OVO, and GoPay, or request account closure, go to Account Settings or contact support directly. Wallet changes require re-verification to prevent unauthorised redirection of funds.

LEGAL CONTACT PATHS

How to Reach Us for Legal or Policy Matters

If you have a question about your rights under these terms, need to dispute a transaction, or want to request your account data, our support team handles legal and policy queries through the channels below. We aim to respond to formal policy requests within a reasonable timeframe — time-sensitive account issues are prioritised. Players in Semarang and across Indonesia can reach us at any time through live chat or the in-app message thread.

Team online

Live Chat Support

Available around the clock through the chat icon in your account dashboard. Raise a legal query, flag a payment dispute involving DANA, OVO, or GoPay, or ask about your account status. Our team will log the request and follow up with a written response.

In-App Message Thread

Send a formal written request through your account inbox. This channel is preferred for data access requests, account closure queries, and anything that requires a documented response. We keep the thread visible in your account history.

Email Policy Contact

For matters that need a written record outside the platform — such as formal objections or requests to review a term — reach us by email. Address your message to our policy team and include your account ID and the nature of the request for faster routing.

Common Questions About Our Legal Terms

These are the questions we hear most often about our terms, your data rights, and how legal policies apply to your account on ketua123. If your question is not covered here, reach us through live chat or your account inbox.

Our terms apply in regions where access to ketua123 is permitted under local law. If you are in a location where online gaming is restricted or prohibited, our terms do not extend service to you there. Check your local regulations before opening an account.

Send a data access request through your account inbox or by email with your account ID. We will compile the relevant records — including account profile data and transaction history linked to DANA, OVO, or GoPay — and deliver the summary to you within a reasonable timeframe.

You may request deletion of your account data after closing your account. Some records — particularly payment transaction logs required for financial compliance — must be retained for a legally defined period before deletion. We will confirm what can and cannot be removed when you make the request.

If our systems identify that your account is being accessed from a region where we do not operate legally, we may restrict or suspend access. We will contact you before taking any permanent action so you have the opportunity to clarify your situation or withdraw any remaining balance.

Go to Account Settings and select the wallet section. You can switch between DANA, OVO, and GoPay, but each change requires re-verification — we send an OTP to your registered number and ask you to confirm the new wallet account number before the change takes effect.

We publish term changes on this page with a notice period before they take effect. For significant changes, we also send a notification to your registered contact. Continuing to use the platform after the effective date means you have accepted the updated terms.

Raise a dispute through the live chat support channel or your account inbox. Include your transaction reference, the wallet used, and the amount in question. Our team will investigate and provide a written response. Disputes involving wallet transfers are cross-referenced against our payment processor records.

You have the right to manage which cookies are active. Session and functional cookies are necessary for the platform to work. Analytics cookies can be turned off through your account settings or your browser controls without affecting your ability to access the lobby or process payments.

Once you request closure and any pending balance is withdrawn to your DANA, OVO, or GoPay account, we process the closure within a reasonable period. You will receive a confirmation message when the account is closed. Some account data is retained for a defined post-closure period as required by applicable regulations.

Formal legal concerns should be submitted in writing through your account inbox or by email, addressed to our policy team with your account ID and a clear description of the matter. This creates a documented record and ensures the right team handles your case rather than general support routing.